Call Center Operation
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Call Center Operation
E&J Management Services (Private) Limited provides consultancy services for managing and maintaining call center operations liaising with the company ownership with flexible service delivery agreements and terms. Our proven track record of managing call center operations has enriched us with wide knowledge and expertise to handle these operations delivering a better performance culture.
Call Center Operation
E&J Management Services (Private) Limited provides consultancy services for managing and maintaining call center operations liaising with the company ownership with flexible service delivery agreements and terms. Our proven track record of managing call center operations has enriched us with wide knowledge and expertise to handle these operations delivering a better performance culture.
- Managing a large volume of requests by telephone.
- Training staff with call coaching procedures.
- Setting up online solutions for customer queries and inquiries.
- Debt collection and credit card support services.
- Customer care services for banks and finance companies.
We assure you with excellent service delivery standards and operational efficiency if you wish to outsource with us for a better investment beyond outsourcing.
Research
Identify current practices, gather information, Apply operational management techniques
Focused Design
Removing nonvalue adding processes. Integrating new options and suggested improvements
Strategy Execution
We implement and execute the solution ensuring optimum receptiveness across company
Sustain
Empowering your employees to further sustain our solution independently